Customer Service
Best Service
A. In time delivery: we can deliver the products to our customers within 21 days after getting firm order from them.
B. Wide forwarder cooperation: we keep a good relationship with forwarders at every region of China to make sure every batch of our product is safely and intactly delivered.
After Sale Service
To improve and optimize our service and product quality, we will do a customer satisfaction survey for you after you get and use our product. If you have any doubts or complaints or praises on our service and product, you can feel free to tell us. We will try our best to do better.
How We Support You
Technical Hotline
Direct access to chemical engineers and application specialists for product selection and process optimization guidance.
Order Tracking
Real-time order status updates from production through shipping, with proactive notifications for any delivery timeline changes.
Documentation
Complete access to SDS, specifications, and certificates of analysis available for download or upon request.
Our Service Process
Inquiry
Submit your requirements via web form, email, or phone — our team is ready to assist.
Consultation
Our technical team reviews your needs and recommends the best chemical solution.
Fulfillment
Order processing, quality check, and shipment arrangement with full traceability.
Follow-up
Post-delivery support and satisfaction confirmation to ensure lasting partnership.
Get in Touch
Whether you need product information, technical consultation, or order support, our customer service team is available around the clock to assist you. We respond to all inquiries within 24 hours.
Contact Us NowPhone
+8615380400285
sales2@liwei-chem.com
Response Time
Within 24 hours